Returns Policy
We understand that sometimes things don’t work out as expected. Here’s our returns policy to help make things right:
- 30-Day Return Window: You have 30 days from the date of receiving your item to request a return.
- Eligibility: To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. It must also have the tags attached. You’ll need to provide proof of purchase, such as a receipt.
- Initiating a Return: To start a return, please contact us at admin@aclocksmiths.com.au. We’ll provide you with a return shipping label and instructions on where to send your package. Returns without prior authorisation will not be accepted.
- Damages and Issues: If your item arrives defective, damaged, or incorrect, please contact us immediately so we can resolve the issue.
- Exclusions: Certain items cannot be returned, including perishable goods, custom products, personal care items, hazardous materials, flammable liquids, gases, sale items, and gift cards.
- Exchanges: If you need a different item, the quickest solution is to return the item you have and place a new order for the desired item.
- Refunds: Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for the refund to reflect in your account due to processing times by your bank or credit card company.
If you have any further questions or concerns about our returns policy, please don’t hesitate to contact us at admin@aclocksmiths.com.au. We’re here to assist you.